Frequently Asked Questions
What is the minimum subscription period?
The minimum subscription period is one month. At the time the subscription is stopped, data can be exported out of Geofit™ or it can be stored by Geofit™ for a nominal charge.
What if I do not renew my monthly subscription fee of $5K and stop for 4 months and then restart the service again, will I have to pay $20K back-dated charge to the date I cancelled?
What happens to my data if my service lapses?
How safe is my data when its in storage?
I don’t like the sounds of this. What if I want my data deleted?
What is the difference between the Base Package and the Computational Processing Packages?
All organizations require one Base Package, which includes 500Gb of data on the cloud and access to the database and visualization for one named user. One named user means that if Tom is a named user, then he is the only one that can access the database and visualize. Tom’s access to GeoFit™ cannot be used by Joe when Tom is not using it. If Joe wants access to Geofit™, then the Company will have to pay $500 per year for his access and only Joe will be able to use it.
The Computational Processing Packages are used to run computation on single, multiple and unlimited boreholes. Without the Computational Processing Packages, Tom nor Joe will be able to run calculation on the current Geomechanics and Petrophysics application. Although, both Tom and Joe can visualize the applications inside Geofit™
If I want to run computation, will I need both the Base Package and the Computational Processing Package?
Is the user access for the Base Package a floating seat?
If I deal with an Antaeus Distributor, will I be invoiced by that Distributor?
If Antaeus embeds additional features onto the software, is there an increase in subscription price?
If there are features that are not available in the software, will ANTAEUS support them in the future?
If there are features that are not available in the software, will Antaeus support them in the future?
Can the platform be installed within a country with very strict data exporting rules?
Can the data be taken out from a specific country?
Does Antaues have access to the username and password?
If there are functionalities that are not available in the current version, can a Customer make specific recommendations?
Can I access Geofit™ when I have no Internet connection?
Is it possible to set up GeoFit™ in a local area network or intranet without having access to the Internet?
Can you import/export any kind of data (E&P and non-E&P data) into the database?
What kind of training is available?
Do I need to pay for training?
Is there customer support?
If there is a software bug or the software malfunctions for some reason, we can be easily reached at the Geofit™ portal. We provide customer support from there.
Does Antaeus provide services like implementation, database management, workflow assessments, studies, etc?
Do I need to pay maintenance on the software?
How do I know when there is a software update?